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Customer Service

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POLICIES

Return Policies
We at The Magnolia Company hope you have enjoyed your experience with our magnolias. Because of the perishable nature of our merchandise, if for some reason you are unsatisfied with your product, you have 48 hours in which to return or give us a call about that item. At that time we will either replace the product or issue a credit.

Damaged Shipment
If your package has been damaged in shipping, please call us and we will contact one of our carriers that was used to ship the item. We will either replace the item or send you new focal points to replace the ones that were damaged. In some instances the carrier will come and inspect the damaged package. Please keep the original packaging. Please note that all wreaths are secured when leaving our facilities to ensure that minimal leaf damage is achieved. Each item is made by hand, leaf by leaf, and extra leaves are added in the occurrence that some are loosened off the wreath in shipping. This is very common and is not constituted damaged. However, if you are not satisfied for whatever reason, please notify us and we will gladly replace the item or issue a credit as long as it falls within 48 hours of receipt of merchandise.

Cancellations
We desire to provide you with the best possible service - you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order.

Delivery by FedEx® and UPS
If you selected ground delivery for your gift, we can cancel your order up to five days prior to the delivery date. If you selected 2-Day delivery for your gift, we can cancel your order up to four days prior to the delivery date. If you selected Next Day, Morning delivery or Saturday delivery for your gift, we can cancel your order up to three days prior to the delivery date. Please call 800-880-4662 to cancel your order.

Irregularities in Product
Each and every one of our items we carry are created by hand of nature’s finest materials. It is our intention with our products to replicate what has been shown on our web-site. Hopefully, the item you have selected has exceeded your expectation. However, each leaf is different as there are no two trees alike; therefore, there are slight variations in color and texture (as there is in nature) Thank goodness!!! When your magnolia wreath dries it goes through a drying cycle where the leaves are changing colors. Please be patient through this process! You may notice a mottled look. This is because the leaves are drying at different rates. This is totally normal. Once this drying cycle is completed you will have a beautiful dried wreath. Enjoy!!

Privacy Policy
We only use your contact information for the following reasons:

  • confirming and tracking your order, subscription, or registration;
  • informing you of our new products, services, and offers; and
  • providing you with other information from and about The Magnolia Company

We contact you only in ways compatible with your communications choices.

Terms & Conditions
Welcome to The Magnolia Company!
Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site and mobile application.

These Terms and Conditions May Change
The Magnolia Company reserves the right to update or modify these Terms and Conditions at any time without prior notice.  For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site or mobile applications.

Eligibility
You must be at least 13 years old to use the Web Site or our mobile applications. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only access and use the Web Site and our mobile applications with permission from your parent or legal guardian.

Shipping and Processing and In-Store Pick-Up
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our expedited freight options during your purchase.

Hyperlinks To Other Web Sites
To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of The Magnolia Company does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

Product Pricing Information
The prices on The Magnolia Compay Web Site is refered to as "Our Price" which refers to the everyday value price we offer to our customers. For sale products ,"Sale" refers to the reduced price we are offering to our customers.

Special Offers
Occasionally we will offer special promotions to our customers that we refer to as "special offers" or "special offer". This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.

Inaccuracy Disclaimer
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. The Magnolia Company reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order.

Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless The Magnolia Company and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney's fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms and Conditions by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.


The Magnolia Company
185 W State Road 40
Pierson, FL 32180
1-800-880-4662
sales@themagnoliacompany.com

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