Return
Policies We at the Magnolia Company
hope you have enjoyed your experience with our magnolias. Because
of the perishable nature of our merchandise, if for some reason
you are unsatisfied with your product, you have 48 hours in which
to return or give us a call about that item. At that time we will
either replace the product or issue a credit.
Damaged Shipment If your package has been damaged in shipping, please call
us and we will contact one of our carriers that was used to ship
the item. We will either replace the item or send you new focal
points to replace the ones that were damaged. In some instances
the carrier will come and inspect the damaged package. Please keep
the original packaging. Please note that all wreaths are secured
when leaving our facilities to ensure that minimal leaf damage is
achieved. Each item is made by hand, leaf by leaf, and extra leaves
are added in the occurrence that some are loosened off the wreath
in shipping. This is very common and is not constituted damaged.
However, if you are not satisfied for whatever reason, please notify
us and we will gladly replace the item or issue a credit as long
as it falls within 48 hours of receipt of merchandise.
Irregularities in Product Each and every one of our items we carry are created by
hand of nature’s finest materials. It is our intention with
our products to replicate what has been shown on our web-site. Hopefully
the item you have selected has exceeded your expectation. However,
each leaf is different as there are no two trees alike; therefore,
there are slight variations in color and texture (as there is in
nature) Thank goodness!!! When your magnolia wreath dries it goes
through a drying cycle where the leaves are changing colors. Please
be patient through this process! You may noticed a mottled look.
This is because the leaves are drying at different rates. This is
totally normal. Once this drying cycle is completed you will have
a beautiful dried wreath. Enjoy!!
Unlike all other fresh cut decorations, instead
of dying – they will be drying. All Magnolia Company products
are beautiful, unique home accent pieces once the drying sequence
has completed. We do not worry about shedding needles like the majority
of the products on the market today, because all of our beautiful
leaves and stems dry into a home accent piece that adds a touch
of holiday warmth and a natural element into our client’s
living spaces. In fact, we have many corporate resort clients like
the Four Seasons Hotel that use our leaves and stems in their hotel
lobbies. Our products compose a natural feel to the interiors –
and with no shedding needles. Some of the pieces that we have hanging
on our walls are over four years old and are still classic beauties.
Listed below are conditional responses that our
magnolia wreaths exhibit under different levels of sunlight exposure.
To extend the life of our products, our decorations should always
be displayed out of direct moisture.
Out of direct sunlight, the
green leaves will stay a light green color fading to a pastel
green as time progresses
In direct sunlight the green
side of the leaves will change to sandstone brown to rusty brown
over time.
At the present time we accept Visa, Mastercard,
American Express
Thank you for visiting our web-site. We hope you
have found something of interest. If you are interested in sending
multiple gifts, please look at our section under Corporate Gifts.
You will find an additional 20% off prices when ordering 10 or
more.
All items ship directly from our farm. Wreaths &
mantelpieces are secured and shipped UPS or Fed Ex. For faster
service a $15 additional charge per address is possible and will
apply.
Q. What will
the product look like once it dries?
A. The leaves will change
their color depending on the intensity of sunlight and heat. None
of the leaves will shed but rather dry into a beautiful home accent
decoration for all seasons.
Q. How long
will the wreath last?
A. A magnolia wreath will
last for a minimum of 4 years if cared for appropriately. Those
items which are seasonal are best for one season only. It can
remain on the wall inside your home or placed in the Magnolia
Company box and stored in a cool dry place once the drying cycle
is completed.
Q. Can I
spray it with water to extend the shelf life?
A. A magnolia wreath does
best if hung out of direct sunlight. Spraying it with water will
not extend the shelf life. In fact it will damage the wreath.
A little misting on the boxwood would be beneficial.
Q. How will
it come packaged to my home?
A. The Magnolia Company
products are shipped in a quality Magnolia Company box along with
a watercolored care card, and if a gift, a gift card. Your box
should be kept for future storage of the wreath.
Q. Can I
send these as gifts with a gift message?
A. Yes.
Q. Are gift
certificates available?
A. Yes. Please contact our
office at 1-800-880-4662
